FAQs
- 1. Where does CoconutBowlWholesale come from?
We are a manufacturer of coconut shell bowl & other handicraft products from Vietnam – where coconut shell raw materials and high craftsmanship are available.
- 2. Are we trading company or manufactory?
We are a manufacturing company. We have factories in Thai Binh & Hanoi.
- 3. Can I customize the product?
Yes. We offer custom service for bulk orders so you can design custom products to suit your market.
- 4. What will I receive after submitting an inquiry?
You will receive a detailed quote for each product from our factory. We’ll also accommodate any specific requests you mention. The quote may either exclude or include the shipping fee, depending on our negotiation.
- 5. Can I order samples?
Yes. You can order samples. Sample production time is 5-7 days.
- 6. Are the coconut bowls available?
No. We do wholesale and need production time for each individual order. If you place an order, we will produce based on your order quantity, the production time may be 1 month or longer, depending on the quantity.
- 7. Can I order online and use the shipping service? How is the payment procedure?
You can choose the product on the website and then the sales staff will contact you to confirm the order. You can pay by bank transfer or visa card, etc. After successful payment, the product you ordered will be delivered to your correct address.
- 8. If the product I ordered has a problem when delivered, how will you handle it?
Customers who buy remotely can rest assured that we insure all risks during the shipping process to the customer. If you encounter any problems with products, please contact us immediately for resolution.
- 9. How can I contact customer service?
If you have any questions, you can chat directly with our customer service team via the chat widget on our web store. We will respond immediately during business hours. You can also email us at info@coconutbowlwholesale.com or call us at +84395389829.
- 10. Which countries do you ship to?
We ship worldwide.
- 11. How can I track my item?
Once your order has been dispatched, you will receive a delivery confirmation with your order details.
For more questions, please CONTACT US!